FAQs


Orders

If you order multiple times before I have a chance to ship to you, I will combine your orders (if you want) and refund any overpayment of shipping costs.

International customers are responsible for any duty or customs fees. Items will be marked as merchandise with the appropriate value.

All prices in my shop are in US dollars. Pricing in US dollars allows me to remain competitive without the need to constantly adjust my prices to take into account the fluctuating Canadian dollar. If I priced my yarn in Canadian, instead of $30 for a skein of self-striping, the price would be $40.

Custom Orders

I'm happy to create a custom order for you. I love the challenge of turning your ideas into yarn. Just email me with what you'd like and I'll make it happen.

Wholesale Orders

Right now, I'm dyeing yarn part-time and working full-time, so I'm not able to accommodate any additional wholesale requests. There might be an opportunity for me to accept wholesale orders in the future, so if you'd like to be notified, please don't hesitate to email me.

Shipping

All items are ready-to-ship, unless otherwise marked, and will be mailed within 48-72 hours of purchase.

Canadian addresses: You get to choose which Canada Post method your package will ship, starting from the least expensive, Expedited Parcel (1 to 7 business days), to the next most expensive, Xpresspost (1 to 3 business days), to the fastest and most expensive method, Priority (1 to 3 business days). All methods include tracking.

American addresses:You also get to choose which Canada Post method your package will ship. The slowest, most inexpensive method is Small Packet USA Air (5 to 8 business days) and it does not include tracking. Slightly faster, and with tracking, is Tracked Packet USA (4 to 7 business days). Similar speed and tracking, but more expensive is Expedited Parcel USA (4 to 7 business days). And lastly, the fastest method with tracking, and the most expensive, is Xpresspost USA (2 to 3 business days).

International addresses: You, likewise, get to choose which Canada Post method your package will ship. The absolutely slowest and least expensive, but only by a little, is Small Packet International Surface or International Parcel Surface (28 to 84 business days) and those are not tracked.  A bit faster and more affordable is Small Packet International Air (6 to 10 business days), but it also not tracked. If you want speed and tracking, then you're going to want to choose Tracked Packet International (6 to 10 business days). If you want your package to arrive quickly and with tracking, you'll want to select Xpresspost International (4 to 7 business days).

Returns

If you have a problem once your order is delivered, please do contact me. I want to do my best to make sure you're happy with what you receive.

Laundering

Please hand wash projects made with my yarn in cold water. I take care to properly rinse yarn after dyeing, but sometimes weird things happen, and a small amount of bleeding might occur, especially with pinks/purples/bright greens. With colours like that, I recommend using a couple of colour catchers in the water. I use these ones from London Drugs, and I've heard that these ones from Amazon work well for those of you in the US.

Colourcombo vs Colourway

When I open up custom pre-orders, there is sometimes confusion between a colourcombo and a colourway. A colourcombo is what I call the, usually, four-colour digital image I post every morning on Instagram. A colourway is yarn that I've dyed a specific colour (see my colourways page). Not all colourcombos become colourways. I produce about 30-ish new colourways a year, but I release 365 new colourcombos a year.