FAQs


Orders

If you order multiple times before I have a chance to ship to you, I will combine your orders (if you want) and refund any overpayment of shipping costs.

International customers are responsible for any duty or customs fees. Items will be marked as merchandise with the appropriate value.

All prices in my shop are in US dollars. Pricing in US dollars allows me to remain competitive without the need to constantly adjust my prices to take into account the fluctuating Canadian dollar. If I priced my yarn in Canadian, instead of $30 for a skein of self-striping, the price would be $38.

Custom Orders

I'm happy to create a custom order for you. I love the challenge of turning your ideas into yarn. Just email me with what you'd like and I'll make it happen.

Wholesale Orders

Right now, I'm dyeing yarn part-time and working full-time, so I'm not able to accommodate any additional wholesale requests. There might be an opportunity for me to accept wholesale orders in the future, so if you'd like to be notified, please don't hesitate to email me.

Shipping

All items are ready-to-ship and will be mailed within 48-72 hours of purchase.

Packages sent to Canadian addresses are sent by tracked, expedited mail and should be with you in 2-9 business days.

Packages sent to American addresses are sent by small parcel and should be with you in 5-8 business days.

Packages sent to addresses outside of North America are sent by small packet international air and should be with you in 6-10 business days.

Returns

If you have a problem once your order is delivered, please do contact me. I want to do my best to make sure you're happy with what you receive.

Laundering

Please hand wash projects made with my yarn in cold water. I take care to properly rinse yarn after dyeing, but sometimes weird things happen, and a small amount of bleeding might occur, especially with pinks/purples/bright greens. With colours like that, I recommend using a couple of colour catchers in the water. I use these ones from London Drugs, and I've heard that these ones from Amazon work well for those of you in the US.