FAQs

Inclusivity Statement

I have the utmost respect for everyone and I am aware of many of the ways my white skin affords me privilege. My hope is that my shop, my booth, and my person are a safe place for black, brown, indigenous, people of colour, as well as disabled, lesbian, gay, bisexual, transgender, queer, intersex and asexual people. This means that if a white person makes a racist comment in my presence, I will stand up for you. If a dyer uses racist language to name a colourway, I will ask them to change it. I make my shop and my booth accessible to people of all abilities. If you see me use language or express myself in a way that hurts others, please call me out on it. My knowledge is evolving and my learning is on-going, so expect this statement to change and improve.

How to Order

I update the shop twice a month, on the first and third Saturday of the month, and you probably won't find yarn in the shop outside of those dates because it usually sells out. The twice-monthly updates feature ready-to-ship new colourways and some favourite regular ones.

My shop updates are always on Saturdays and start at 8am Pacific (10am Central, 11am Eastern).

If you order multiple times before I have a chance to ship to you, I will combine your orders (if you want) and refund any overpayment of shipping costs.

International customers are responsible for any duty or customs fees. Items will be marked as merchandise with the appropriate value.

The default currency in my shop is US dollars due to the requirements of some payment providers like PayPal. I do use a localization service, so if you're outside of the US and you accept the pop-up that asks if you're shipping to your location, you'll most likely see the prices in your own currency. Not sure? Check the URL of the page you're looking at. If you see https://mudpunch.com/ca-en you'll be viewing prices in Canadian dollars, etc. Regardless of the currency, you'll be charged the same amount.

Shipping

All items are shipped as skeins and ready-to-ship, unless otherwise marked, and will be mailed within 4 days of purchase. (note added February 2024: mail is moving very slowly out of Vancouver for some reason, so please have patience if the times below are exceeded)

Canadian addresses: Untracked, lettermail shipping is about $2.50 USD per skein, up to $7.50 (or 3 skeins), anywhere in Canada. Any package containing four skeins or more will go by tracked Expedited Parcel (1 to 7 business days). This reduced cost shipping method involves vacuum sealing your yarn so it's flat. The yarn will puff right up again once you take it out of the bag. Each skein ships individually because there's a maximum of 150g per bag.

If you want tracked shipping in Canada or you don't want your skein vacuum sealed, choose one of the non-lettermail options: Expedited, Xpresspost, or Priority Parcel.

American addresses: You get to choose which Canada Post/USPS method your package will ship. The most inexpensive method is Tracked Packet USA (5 to 8 business days). Slightly faster and tracked, but more expensive, is Expedited Parcel USA (4 to 7 business days). And lastly, the fastest method with tracking, and the most expensive, is Xpresspost USA (2 to 3 business days).

International addresses: You, likewise, get to choose which Canada Post method your package will ship. The absolutely slowest and least expensive option is Small Packet International Air (6 to 10 business days), but is not tracked. If you want speed and tracking, then you're going to want to choose Tracked Packet International (6 to 10 business days). If you want your package to arrive quickly and with tracking, you'll want to select Xpresspost International (4 to 7 business days).

Wholesale Orders

As much as I would love to support LYSs, due to the labour-intensive nature of dyeing self-striping yarn, I'm not able to accommodate wholesale requests.

Returns

If you have a problem once your order is delivered, please do contact me. I want to do my best to make sure you're happy with what you receive.

Laundering

Please hand wash projects made with my yarn in cold water. I take care to properly rinse yarn after dyeing, but sometimes weird things happen, and a small amount of bleeding might occur, especially with pinks/purples/bright greens. With colours like that, I recommend using a couple of colour catchers in the water. I use these ones from London Drugs, and I've heard that these ones from Amazon work well for those of you in the US.

Where Did All the Colourways Go?

In the summer of 2022, the supplier I buy most of my dyes from decided to discontinue their acid dye product line to focus only on natural dye. The acid dye was imported from India, and has no other retailer, so I can't get more of it. 200 of the 211 colourways I had at the time used at least one of those dyes. So I stopped dyeing self-striping for awhile and have slowly started reformulating old colourways. Not all old colourways will be replicated; some I've changed, some I've merged, some I decided no longer suit my tastes. Going forward, each shop update will have a bunch of brand new colourways plus a few reformulated ones.

Colourcombo vs Colourway

When I open up custom pre-orders, there is sometimes confusion between a colourcombo and a colourway. A colourcombo is what I call the, usually, digital image I post every morning on Instagram. A colourway is yarn that I've dyed a specific colour (see my colourways page). Not all colourcombos become colourways. I produce about 45-ish new colourways a year, but I release 365 new colourcombos a year.

Curios

A Curio is what I call my studio seconds. It's a skein that either didn't turn out with the colours I intended, or has a blemish, or is on a base I don't normally use. The Curio description will let you know exactly what the problem is. Curios are always sold at a discount, and will go into my shop with a bit of notice. They are one-of-a-kind and when I add Curios to an update, they sell pretty quick due to the rare nature of the colourways.