FAQs

Inclusivity Statement

I have the utmost respect for everyone and I am aware of many of the ways my white skin affords me privilege. My hope is that my shop, my booth, and my person are a safe place for black, brown, indigenous, people of colour, as well as disabled, lesbian, gay, bisexual, transgender, queer, intersex and asexual people. This means that if a white person makes a racist comment in my presence, I will stand up for you. If a dyer uses racist language to name a colourway, I will ask them to change it. I make my shop and my booth accessible to people of all abilities. If you see me use language or express myself in a way that hurts others, please call me out on it. My knowledge is evolving and my learning is on-going, so expect this statement to change and improve.

How to Order

I update the shop twice a month, on the first and third Saturday of the month, and keep the shop open until the following Monday or the yarn sells out. I then close the shop until the next update. I don't keep yarn in the shop outside of these times because I'm too busy with my full-time job to package and ship yarn. If you want to be informed of updates, I recommend subscribing to my newsletter using the burgundy button on the lower right of the scren. The twice-monthly updates feature ready-to-ship new colourways and some favourite regular ones.

My shop updates are always on Saturdays and start at 8am Pacific (10am Central, 11am Eastern).

If you order multiple times before I have a chance to ship to you, I will combine your orders (if you want) and refund any overpayment of shipping costs.

International customers are responsible for any duty or customs fees. Items will be marked as merchandise with the appropriate value.

The default currency in my shop is US dollars due to the requirements of some payment providers. I do use a localization service, so if you're outside of the US and you accept the pop-up that asks if you're shipping to your location, you'll most likely see the prices in your own currency. Not sure? Check the URL of the page you're looking at. If you see https://mudpunch.com/ca-en you'll be viewing prices in Canadian dollars, etc. Regardless of the currency, you'll be charged the same amount.

Shipping - Updated Nov 22, 2024 for the Canada Post strike

Orders are being shipped by UPS until Canada Post gives its workers what they deserve. For my local customers, I will be offering free local pick-up for orders in the Lower Mainland while the strike is happening. For my Canadian customers, you'll receive a tracking number for your orders, but I won't be able to offer lettermail shipping with UPS. That means some of you, depending on how far away you are or how far from a major city you are, will see a definite increase in shipping costs. I'm so sorry, I can't do anything about it and I can't afford to cover that increased shipping cost. I'm happy to hold your order until Canada Post is shipping again, and if you'd like me to do that, just let me know. For my American customers, you'll see a small increase for shipping one skein, but two or more skeins, up to 1lb will still be about the same price. Now's the time to buy multiple skeins to make the shipping cost worth it. And for my International customers, you won't be able to purchase anything at this time. The shipping costs are completely out of control. UPS charges me $75 to ship 2 skeins to Australia, and I can't ask anyone to pay that. If you'd like to order, but have your skeins held until Canada Post is shipping again, I'm happy to do so.

All items are shipped as skeins and ready-to-ship, unless otherwise marked, and will be mailed within 4 days of purchase.

(Older information that will apply once Canada Post is shipping again) Canadian addresses: Untracked, lettermail shipping is about $3.00 USD per skein, up to $6.00 (or 2 skeins), anywhere in Canada. Any package containing three skeins or more will go by tracked Expedited Parcel (1 to 7 business days). This reduced cost shipping method involves vacuum sealing your yarn so it's flat. The yarn will puff right up again once you take it out of the bag. Each skein ships individually because there's a maximum of 150g per bag.

If you want tracked shipping in Canada or you don't want your skein vacuum sealed, choose one of the non-lettermail options: Expedited, Xpresspost, or Priority Parcel.

American addresses: You get to choose which Canada Post/USPS method your package will ship. The most inexpensive method is Tracked Packet USA (5 to 8 business days). Slightly faster and tracked, but more expensive, is Expedited Parcel USA (4 to 7 business days). And lastly, the fastest method with tracking, and the most expensive, is Xpresspost USA (2 to 3 business days).

International addresses: You, likewise, get to choose which Canada Post method your package will ship. The absolutely slowest and least expensive option is Small Packet International Air (6 to 10 business days), but is not tracked. If you want speed and tracking, then you're going to want to choose Tracked Packet International (6 to 10 business days). If you want your package to arrive quickly and with tracking, you'll want to select Xpresspost International (4 to 7 business days).

Wholesale Orders

As much as I would love to support LYSs, due to the labour-intensive nature of dyeing self-striping yarn, I'm not able to accommodate wholesale requests.

Returns

If you have a problem once your order is delivered, please do contact me. I want to do my best to make sure you're happy with what you receive.

Laundering

Please hand wash projects made with my yarn in cold water. I take care to properly rinse yarn after dyeing, but sometimes weird things happen, and a small amount of bleeding might occur, especially with pinks/purples/bright greens. With colours like that, I recommend using a couple of colour catchers in the water. I use these ones from London Drugs, and I've heard that these ones from Amazon work well for those of you in the US.

Colourcombo vs Colourway

When I open up custom pre-orders, there is sometimes confusion between a colourcombo and a colourway. A colourcombo is what I call the, usually, digital image I post every morning on Instagram. A colourway is yarn that I've dyed a specific colour (see my colourways page). Not all colourcombos become colourways. I produce about 45-ish new colourways a year, but I release 365 new colourcombos a year.

Curios

A Curio is what I call my studio seconds. It's a skein that either didn't turn out with the colours I intended, or has a blemish, or is on a base I don't normally use. The Curio description will let you know exactly what the problem is (and if it doesn't, it means there's nothing wrong with the skein). Curios are always sold at a discount, and will go into my shop with a bit of notice. They are one-of-a-kind and when I add Curios to an update, they sell pretty quick due to their rare nature.